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IT Support Services
The management and support of IT Systems forms the core backbone of OsBTI's service
offerings. It is where we started and where we continue to innovate and lead. The groups national presence and capability to
deliver support services has never been greater with offices in Melbourne, Sydney and Brisbane.
From start to finish, OsBTI takes ownership & responsibility of customer issues and requirements. This is the key drive factor behind our success.
Client Engagement: Common sense business practise
- Dedicated account manager, primary engineer and secondary engineer
- Flexible engagement methods
- Preventative maintenance and 24/7 monitoring - standard practise
- Documentation :Knowledge Management
and Disaster Recovery - standard practise
Services Technologies Summary
Just some of the technologies that fall under the OsBTI support services umbrella.
- Networking: Cisco, Juniper, 3COM, HP, Netgear, Dlink
- Security: Cisco, IronPort, Barracuda, Checkpoint, Juniper
- Major Hardware Vendors: Hewlett Packard, IBM, Dell
- Microsoft Server Operating Systems: Windows NT, 2000, 2003, 2008
- Microsoft Desktop Operationg Systems: Vista, XP, ME, 2000, 98, 95SE
- Unix flavours: Linux, RedHat, Ubuntu, Debian, Solaris
- Email Solutions: Exchange 2007, 2003, 2000, 5.5, Domino 7, 6, 5.5
- MS Solutions: Sharepoint, Dynamix, WSUS, ISA, IIS, SQL (2005, 2000)
- Thinclient: Citrix, Microsoft Terminal Services
- Virtualisation: VMware, Microsoft Virtual Server
- Office software: Microsoft Office (2007, 2003, 2000, 97)
- Accounting software: MYOB, Quicken, Sage, AccPacc, National Online
- VoIP: Avaya
- Small Business Server 2003 and 2008
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