Managed IT Support Services
The management and
support of IT Systems forms the core backbone of OsBTI's
IT Service offerings. It is where we started and where
we continue to innovate and lead. The groups national presence and capability to deliver
support services encompasses offices in Melbourne, Sydney and Brisbane.
OsBTI takes ownership & responsibility of customer issues end to end. Innovative outcome oriented
it support services that closely align with business results in greater
return on investment.
How can we support you?
- IT Services - professional, certified, customer focused, managed support services across your network and IT Systems
- IT Solutions - systems integration and solution consulting support for a wide set of computer technologies
- Spam Filter - For Exchange and Lotus Notes, Block 99.6% of spam, finally an anti spam appliance that delivers
- Helpdesk Support - Live 24/7 support teams for general remote it support and more specific services for software companies that
look for true 24/7 services for their clients
- Managed Support
- Outsourced support and managed services, cut costs, improve service levels, focus on core lines of business
OsBTI Client Engagement: Common sense business practise
- Dedicated account manager, primary engineer and secondary engineer
- Flexible support methods
- Proactive 24/7 Monitoring, alert, response, support issues resolved before you know its broken
- Documentation: Knowledge Management
and Disaster Recovery, change control, strong information management breeds educated decision making
- Detailed reporting and accountability for support tickets
We work as a strategic business partner to leverage the maximum business value from your IT investments. We discuss your objectives and implement solutions that reduce costs and value-add.
A true business partner is honest and only provides advice & support that clearly fits with your business objectives, even if we disagree.
Results are no mistake. They are derived from excellence in intelligently managing your information technology assets.
Plan to succeed or fail without planning.
To make a support enquiry, please contact us on:
