Help Desk Outsourcing
OsBTI has the facilities and professional
IT Helpdesk support teams to facilitate all your call centre requirements.
Track every all call, it's resolution, time spent on phone and more via your own personalized online secure web portal.
Focus on hitting core business development goals while OsBTI delivers professional remote desktop support assistance to your
users. Clients of OsBTI utilise our
help desk services for many different solutions from basic desktop support to customised software solution first level calls.
100% of our
help desk team is based in Australia, primarily in Melbourne, Sydney and Brisbane. We do not provide off-shore solutions. Flexibility is forefront, technologies included are:
Phone calls, Email, Internet Chat, Fax, SMS.
OsBTI
Help Desk definition : The provision of end-user support for all
IT Services and custom software solutions for Australian markets.
Help Desk
- First-level support
- Second-level support
Problem Management
- Problem management
- Problem categorization and logging
- Problem tracking and escalation
- Problem resolution
How are we different?
Problem resolution, first time, every time, that is our internal objective for OsBTI
Help Desk team members. We achieve this by
perpetual investment into skills and customer service training for our staff. The result: lowest cost per incident logged to our clients.
Benefits of Help Desk Outsourcing:
- Reduce operational overheads
- Increased productivity
- Fast response times, better reporting
- Improved customer service levels
- Improved internal staff satisfaction
- Free up resources, focus on business growth
For more information, contact us by:
Phone: 1300 888 106
Email: at
info@osbti.com
